NRI Shop & Ship Frequently Asked Questions

Find answers about shopping from India, personal shopping in Chennai, doorstep package pickup, package consolidation, international shipping, delivery times, restricted items, returns, and tracking.

Online Orders

Can I order from multiple Indian online stores?

Yes. You can shop from Amazon India, Flipkart, Myntra, Ajio, Nykaa, Instagram sellers, and other Indian stores and send orders to us for processing and international shipping.

Can multiple online orders be consolidated into one shipment?

Yes. Multiple online orders can be consolidated into one shipment where applicable, helping reduce unnecessary packaging and making international shipping easier to manage.

What if an Indian store does not accept my international card or requires an Indian phone number?

Our Personal Shopper service can help purchase eligible products on your behalf when local payment methods or an Indian phone number are required.

Personal Shopper in Chennai

How does the Personal Shopper service work?

Share a product link, photo, or shopping list with us. Our Personal Shopper in Chennai can shop online or visit local stores on your behalf.

Do you offer real-time video shopping?

Yes. Our Personal Shopper can offer video-call shopping so you can view products in real time, choose what you want, and confirm your selection before purchase.

Can Personal Shopper purchases be combined into one shipment?

Yes. Purchases made through the Personal Shopper service can be consolidated and packed together where applicable.

Doorstep Package Pickup in Chennai

Do you offer doorstep package pickup in Chennai?

Yes. We can collect eligible packages from a location you provide within Chennai and prepare them for shipping.

What types of items can be collected through doorstep pickup?

We can collect many eligible personal items and packages, subject to courier, customs, destination-country, and shipping restrictions.

Do you check products before shipping?

Yes. We check items for visible defects and can send photos or videos for your review before packing and shipping.

Product Check, Returns & Additional Services

Can you return an item if there is a problem?

We can assist with eligible returns when the seller's return window and return conditions allow.

Do you offer tailoring and alterations?

Yes. Tailoring, blouse stitching, dress fitting, and alterations may be arranged in Chennai before eligible items are shipped.

International Shipping From India

What items can I ship from India?

Many eligible items can be shipped internationally, including clothing, jewellery, books, homeware, toys, gifts, packaged foods, and other permitted products. Shipping eligibility depends on the item, courier, destination country, and customs regulations.

What items are restricted or prohibited for international shipping?

Restrictions vary by courier and destination. Hazardous materials, certain liquids, batteries, medicines, perishables, and other regulated items may be restricted or prohibited. Contact us before purchasing if you are unsure about an item.

Can packaged foods and sweets be shipped internationally?

Certain sealed, non-perishable packaged foods and sweets may be eligible for international shipping, subject to courier and destination-country regulations.

How are international shipping charges calculated?

Shipping charges depend on the package's actual or volumetric weight, dimensions, destination country, courier, and service selected.

Will I know the package weight and charges before shipping?

Yes. We share the final package weight and all applicable charges for your approval before dispatch.

How long does international shipping from India take?

Typical international delivery is 3-5 business days after dispatch, depending on the destination, courier, customs processing, and carrier conditions. During major festivals or peak shipping periods, delays may occur.

Do you provide shipment tracking?

Yes. Once your package is dispatched, we share the courier tracking number so you can follow the shipment until delivery.

Which countries do you ship to?

We arrange international shipping from India to destinations including the USA, Canada, UK, Australia, UAE, Singapore, Malaysia, New Zealand, Germany, France, and many other countries, subject to courier availability.

How is the total cost calculated?

The total cost depends on the service selected. Applicable charges may include product cost where relevant, service fees, and international shipping charges.

Pricing & Payment

What payment methods do you accept?

Available payment methods may vary depending on your location and the service selected. We will confirm the available payment options before payment.

Shipment Support

What should I do if my shipment is delayed?

Contact us if your shipment is delayed. We can help check the courier tracking status and assist with available next steps.

What if my package is lost or damaged?

Contact us as soon as possible. We can help review the shipment status and available courier support or claim options where applicable..

Can I ship to more than one address?

Yes, separate shipments can be arranged for different delivery addresses. Shipping charges will apply to each shipment based on its package details and destination.

Can you help with special shopping requests?

Yes. Contact us with your request and we will let you know whether we can assist based on the item, location, and service needed.

Still have a question?

Message us on WhatsApp and our team will help you understand the right service for your shopping and shipping needs.